Common Questions

We offer a comprehensive range of mental health services across two main categories:

Psychiatry — including initial mental health assessments, psychiatric follow-up sessions (30 or 45 minutes), and home visits.

Psychotherapy — including individual therapy sessions, session packages, art therapy, couples therapy, and parenting therapy. Sessions are delivered by a team of 25+ licensed specialists and are available both in-person and online.

All services are offered in Arabic and English and are fully confidential.

You can book an appointment in two ways:

• Online — through our booking system directly on our website. You can browse available specialists and choose a time that suits you, with the option to select either an in-person or online session.
• By phone — call or WhatsApp us at +962 79 123 3336 and our team will assist you with scheduling.

Our clinic is open Saturday through Thursday, 9:00 AM – 9:00 PM.

Yes, online therapy sessions are just as effective as in-person sessions. Our licensed therapists and psychiatrists use secured platforms to ensure confidentiality and provide the same level of care and attention as you would receive in person.

We do not currently work directly with insurance providers. However, we can issue official invoices that you may submit to your insurance company if your plan covers mental health services. We recommend checking with your provider beforehand to confirm your coverage.

Your first appointment is an initial mental health assessment lasting 60 minutes. Before your session begins, you’ll receive a digital consent form to sign, and other related forms that help the team with the diagnosis. The session itself is a confidential conversation with one of our specialists to understand your concerns, personal background, and what you’re hoping to get from treatment. There’s no pressure — you won’t be expected to have all the answers. By the end, your specialist will discuss next steps and recommend a care plan tailored to your needs.

Therapy can be beneficial for a wide range of mental health concerns and for improving the quality of life in general. If you are feeling overwhelmed, experiencing emotional distress, or struggling with daily functioning, therapy may help. We encourage you to reach out to our team for a consultation to discuss your specific needs.

We offer various types of therapy, including cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and mindfulness-based therapy, Family therapy, Parenting, and child and adolescents therapy, among others. Our therapists will work with you to determine which approach best suits your needs.

Yes, we offer therapy and psychiatric services for children and adolescents. Our providers are trained to work with younger populations and address their specific developmental and emotional needs.

A psychiatrist or medical provider can assess whether medication might be beneficial in conjunction with therapy. This decision is based on a thorough evaluation of your symptoms, treatment goals, and medical history.

Yes, you can request to work with a specific therapist or psychiatrist based on their specialty, experience, or personal preferences. If you are unsure, we can help match you with a provider who meets your needs and preferences.

Yes, we offer various resources such as self-help materials, support groups, reports for accommodations in certain settings, and educational workshops. Our team can also provide referrals to additional resources based on your needs and goals.

Most therapy sessions typically last between 45–60 minutes. The length may vary depending on the type of therapy and individual treatment plans. Your provider will discuss the duration with you during your appointments.

The cost of our services varies depending on the type of therapy or psychiatric service provided. For specific pricing and paying information, please contact our office.

If you need to cancel or reschedule your appointment, please contact our office as soon as possible. We typically require advance notice for missed appointments.

If you miss an appointment, please contact our office as soon as possible to reschedule. This allows us to offer the slot to another patient who may be waiting for care.

To prepare for an online therapy session, ensure you have a stable internet connection, a private and quiet space, and a device with a camera and a microphone.

Ensure you have a stable internet connection and a ready microphone and camera. If you encounter technical issues during an online session, please contact our team immediately.

Our center offers services in Arabic and English languages. Please let us know your language preference when scheduling an appointment.

Yes, your privacy is a top priority for us. All communications and records are kept confidential and secure in accordance with HCAC regulations. We handle all documentation electronically, with no physical copies being stored, further safeguarding your data.

Yes, you have the right to access your health records and treatment notes through one report upon request. Your care provider will also provide a letter of recommendation including your medical history and diagnosis.

You can talk to our psychiatrist, therapists, and general physicians to address your questions. If you feel your concerns are not addressed, you may contact our clinic director. All medical plans undergo supervision to ensure the highest standard of care.

If you are experiencing a mental health crisis during or after our working hours, you can contact our General physicians and management team for immediate assistance through phone call or email.