Privacy Policy

Introduction

Mind Clinic Group ("the clinic", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website, book an appointment, purchase a service online, or receive care at our clinics.

Who We Are

The data controller is Mind Clinic Group for mental health services, Amman, Hashemite Kingdom of Jordan. For privacy enquiries, contact us using the email or phone number at the end of this policy.

Information We Collect

We may collect: name and contact details (phone, email, address); appointment and service preferences; payment and billing information when you purchase through the website; clinical and mental health information you or a guardian provide during assessment or treatment; correspondence with us (including forms and email); and technical data such as IP address and browser type when you use the site.

How We Use Your Information

We use your data to deliver mental health care and manage appointments; process bookings and payments; communicate with you about appointments or enquiries; improve our services and website; comply with legal and regulatory obligations; and protect the rights and safety of patients, staff, and the clinic.

Clinical Records & Confidentiality

Clinical information is treated confidentially in line with professional standards and applicable regulations, including health authority requirements. Records are used only for diagnosis, treatment, follow-up, and administration, and are disclosed only with your consent or where required by law (for example a court order or serious imminent risk). We handle documentation electronically where possible to reduce risk.

Cookies & Analytics

Our website may use cookies and analytics tools to improve browsing and understand how the site is used. You can adjust your browser to refuse some cookies; parts of the site may not function fully if you disable them.

Sharing with Third Parties

We do not sell your personal data. We may share limited information with: payment processors (such as HyperPay) to complete transactions; booking or communication platforms where needed; website and email hosting providers; and official bodies when legally required. We require service providers to protect your data under appropriate agreements.

Data Security

We apply reasonable technical and organisational measures to protect your data from unauthorised access, use, or disclosure. No system is 100% secure; if you suspect a breach affecting your data, please notify us promptly.

Your Rights

Under applicable law, you may have the right to: access your data; request correction of inaccurate information; request deletion where permitted by law and clinical obligations; object to certain processing; and withdraw consent where processing is consent-based. To make a request, contact us using the details below.

Children & Minors

When providing services to children and adolescents, we may collect information from a parent or legal guardian. We apply additional safeguards for minors’ data and do not knowingly collect data from children without parental consent where the law requires it.

Data Retention

We retain data for as long as needed to provide care and meet legal and professional obligations, including required medical record retention periods. When no longer needed, we delete or anonymise data in line with our policies and the law.

Changes to This Policy

We may update this policy from time to time. The "last updated" date appears at the top of the page. Please review it periodically. Continued use of the website after an update constitutes acceptance of the revised policy where permitted by law.